Whilst all care has been taken in compiling information in this website and it is provided in good faith, it is not to be relied on as a substitute for professional advice. VICSWIM accepts no responsibility for the accuracy, completeness or timeliness of the information. For more information contact [email protected]

Venue Entry Fees:

Some venues may charge an additional entry fee for children and/or spectators to enter the pool. Whilst every effort has been made by VICSWIM to arrange free entry for participants, the final decision is at the discretion of the individual venue. To check whether any additional entry fee is applicable to you, you can contact your preferred venue or refer to the list of venues on the VICSWIM website.

VICSWIM Summer Kidz – Refund Terms and Conditions.

Requesting a refund:
If a refund is to be requested, please contact VICSWIM on 9271 3800.

Refunds will be issued under the following terms and conditions:

Cancelled venues:

If a venue is cancelled you may request a refund or transfer your child/ren to an alternative location provided. VICSWIM reserves the right to cancel venues where there are insufficient children enrolled in the program or a qualified teacher is not available.


Refunds for medical reasons will only be issued under the following terms and conditions:

  • Participant attends no more than 2 lessons in any one program.
  • A medical certificate must be forwarded to the VICSWIM head office no later than two weeks after the date of illness.


Patrons can apply for a refund if a patron and/or their parent/guardian is not able to attend the program due to:

  • Border closures
  • Contact with an exposure site
  • Is a close contact of a confirmed case
  • Is self-isolating while awaiting test results

To issue a refund for this reason, supporting evidence is required. This could include border permits, communication from DHHS, evidence of COVID19 test results etc. 

Refunds will not be granted in the following circumstances:


Unsuitable class times, change of conditions or patron booking errors eg student enrolled in inappropriate level.


In wet or cold weather all teachers are advised to continue with classes or implement the wet weather policy. In the event that you do not attend your child/rens lesson on these days you will not be entitled to a refund.

No refunds will be provided after two weeks of the program concluding.

Aquatics & Recreation Victoria, its authorised staff and contracted service providers such as financial institutions and Government agencies covered by law, may be recipients of this information. Aquatics & Recreation owns the data submitted on the booking information form.

Privacy Policy:

Your Privacy is our Policy.

We want your online experience to be enjoyable and we take care to respect your privacy when you visit our web site. We abide by a strict Code of Practice that demands we handle your personal details responsibly. This Code also requires that we act fairly and honestly in all of our customer transactions. We do this gladly because we know that if you have a good experience with us, you will want to visit our web site again.

Of utmost importance is the fact that we do not sell, rent or otherwise distribute your information outside of the company.

Other than statistical information we do not collect information about you through our website other than where you provide it to us. Our electronic commerce and privacy standards are derived from the world’s best business practices.

We use encryption technology to safeguard your electronic commerce transactions and we abide by the following principles:

We Provide Essential Online Information
We provide clear, complete and up-to-date information online about our business and the products and services we offer. This includes how to get in touch with us. This information helps you to make informed choices.
If you discover a problem with any of the services we offer, we maintain information online about how to make a complaint, obtain redress or pursue dispute resolution. We have put in place an effective mechanism and procedure to help you. We can be e-mailed at [email protected]

We have a secure system

We have taken steps to ensure your personal information is safe by developing and using a secure server that has the most up-to-date encryption (decoding) methods. This means all our customer data is protected against misuse, loss or unauthorised access, modification or disclosure. In addition, we also take steps to destroy or suppress personal information if it is no longer needed for any purpose.

Information Collection/Use

We only collect customer information that is necessary for what we do. In addition, we limit the collection of highly sensitive information about customers (e.g., racial, ethnic origin, political opinions, etc.) because, in general, it is not necessary for what we do. We always tell you who we are and what we intend to do with your information when we receive it. We strive to be open – we will let you know what sort of personal information we hold, how we collect it, how we use and disclose it, if you want to know. Some personal information is gathered when your register for certain services offered. We may also ask for personal information at other times, for example when you enter a contest or promotion. We may also use a technology called ‘cookies’ in connection with our site in order to provide you with tailored information. A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognise you when you return. You may set your browser to notify you when receive a cookie. We also ensure that your personal details are accurate, complete and up-to-date when we use or collect them through our verification process.

We only collect personal information by lawful and fair means. This means we are never unreasonably intrusive when it comes to dealing with our customers. From time to time, we may also collect non-personal information from our customers. This helps us in our ongoing efforts to improve our web site and the on-line experience for our visitors. We also monitor our customers’ usage of our website to make improvements and provide other items you might want to know about. As much as possible, we will collect your information directly from you. If we collect details about you from someone else, we will, whenever possible, make sure you know we have done this and why.

We will respect your preferences

We may also use the information we collect to keep you abreast of changes in our web site, to inform you about new products and services, or to let you know about special offers you might find worthwhile. If you would rather not receive this information, you can visit our About Us page and let us know. We always provide customers with an opportunity to opt-out of receiving future offers via e-mail. If you don’t wish to receive new information, just e-mail us at [email protected] and we will delete your details from all internal marketing lists and future campaigns. If we can (and if you wish us to), we deal with customers anonymously when entering transactions.

Offering information to other parties

We only use or disclose information about our customers in ways they would expect. This means we only use information to meet your requirements of us or improve our web site. The only non- VICSWIM organisations who have access to our online information is our web development partner, IT-Mate Pty Ltd who manage our email database. Strict confidentiality agreements are in place with this organisation to ensure they only access database information for system maintenance requirements. This information is not available to any other organisations. No company outside of VICSWIM can access secure client information available through Online Client Services.

Please note that this policy only covers the VICSWIM website at http://www.vicswim.com.au Links within this website to other web sites are not covered by this policy.

Let us know what you think

Privacy is a sensitive issue. At anytime, if you believe we have not adhered to these principles, please let us know us by e-mail at [email protected] and we will make every effort to review and correct the problem. We also welcome your questions and comments about privacy and our Code of Practice.


VICSWIM maintains this website for your personal information, education, entertainment and communication. All material, graphics, icons, illustrations, images, information, logos, photographs, software, text, on the website (“Content”) are the property of VICSWIM, its suppliers and/or licensors unless expressly indicated otherwise on the website. The Content is protected under Australian and international copyright laws. The Content is for your personal, non-commercial use, you are not permitted to modify, copy, reproduce, frame, upload to a third party, post, transmit or distribute the Content or any part of it in any way except as expressly provided for on the website or expressly authorised in writing by VICSWIM. © Copyright VICSWIM All rights reserved.

Changes to this Policy

VICSWIM reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.


Supervision Policy:

It is important that both the parent and the VICSWIM teacher understand their responsibility in ensuring that students of all ages in their duty of care, are presented to the teacher at the commencement of their scheduled class time, and returned back to the parent/guardian at the conclusion of their scheduled class time. Children, before and during their swimming lessons, must be supervised by their parent(s) or guardian as per the standard supervision guidelines. All parents/caregivers are informed and required to accept the terms of the supervision policy prior to commencement of the program.


1. Teachers that are instructing swimming lessons and programs should be aware of and understand their responsibilities of supervision (outlined below) when providing programming at the centre.

2. The VICSWIM teacher needs to ensure:

a) That all children attending swimming lessons are accompanied by a supervising adult (must be over 16 years of age)

b) The parent/caregiver is aware that they are required to supervise and have direct line of sight of their child whilst they are participating in swimming lessons at the centre or open water location.

3. At any stage during the VICSWIM program, if a child needs to attend the toilet a supervising adult must accompany the child. The VICSWIM teacher will be required to gain attention of the supervising adult to ensure they come to collect their child to accompany them to the bathroom, the VICSWIM teacher is unable to leave the supervision of any children in their class to assist a child to the parent or bathroom. It is the responsibility of the VICSWIM teacher and supervising adult to ensure that the child is being supervised at all times.

4. If the child requires first aid it is the responsibility of the VICSWIM teacher to either: inform the lifeguard on duty to assist in providing first aid and hand over duty of care to the child’s parent/caregiver or handover duty of care to the child’s parent/caregiver to allow them to accompany their child to the first aid room.

5. At the conclusion of the VICSWIM program, the teacher needs to ensure that a supervising adult collects the student from the program.

a) Any student who does not have an adult present needs to remain in the care of the VICSWIM teacher. In the event that a childs parent cannot be found to allow for a safe handover of duty of care the VICSWIM teacher must inform the Duty manager at a pool location if possible or at any other location call the Regional Coordinator. The teacher and Regional Coordinator or Duty manager are expected to work together to ensure the child is kept in safe care until their parent/caregiver can be located.

6. Watch around Water is an important industry driven program that contributes significantly to ensuring the safety and reducing risk at our public swimming pools. All facility guidelines must be followed in the event that you are delivering a VICSWIM program in a Watch around the Water provider.


VICSWIM requires all owners or operators of aquatic facilities and all VICSWIM teachers to adhere to the Victorian water safety guidelines outlined below:

· Guidelines for Safe Pool Operations by Royal Life Saving Victoria https://rise.articulate.com/share/GYxNN2K_Zzv6RA0DamsMpzxcu6H6bIcN#/

· Swimming Instruction and Water Safety Guidelines by Victoria State Government’s Department of Education and Training https://www.education.vic.gov.au/school/principals/spag/curriculum/Pages/swimm